Shipping / Warranty / Returns
Double-Alpha ships from the Netherlands.
If you are located outside of the European Union, you may be subject to local import duties and VAT in your country. YOU are responsible for those costs!
Also, please note that we ship according to the customer's chosen shipping method. If you select to ship without tracking or insurance, that is how your order will be sent ,and DAA is then unable to provide tracking information. We will also not be able to claim any insurance for losses.
Order typically ship out within 24-48 hours, Monday to Friday.
Returns / Warranty
Products purchased directly from Double-Alpha Academy (Netherlands) and which are still under warranty may be returned for replacement or refund when the following conditions are met:
- The product is completely new and in unused condition. Or,
- The product is defective or dysfunctional, and the damage is covered by our warranty.
- Contact DAA by email at: [email protected]
- Do not send anything back until you allow Double-Alpha to respond, and confirm your request for returning the item!
- You will receive an RMA form. Fill it out, print it, and include it with the item(s) sent back.
- Return the authorized item(s) as per shipping instructions detailed below.
- Ship to the address shown below.
- If returned from outside of the European Union, value the parcel at 20EUR/USD.
- Clearly mark the parcel as “Warranty Return”
- Ship only the items that have been authorized to be returned.
Double-Alpha Academy, Elzenweg 33b, Waalwijk, 5144MB, Netherlands
Tel: +31 416 660464 / Email: [email protected]