Guarantee / Warranty / Returns
Products purchased directly from Double-Alpha Academy (Netherlands) and which are still under warranty may be returned for replacement or refund when the following conditions are met:
- The product is completely new and in unused condition. Or,
- The product is defective or dysfunctional, and the damage is covered by our warranty.
- Contact DAA by email at: firstname.lastname@example.org
- Do not send anything back until you allow Double-Alpha to respond, and confirm your request for returning the item!
- You will receive an RMA form. Fill it out, print it, and include it with the item(s) sent back.
- Return the authorized item(s) as per shipping instructions detailed below.
- Ship to the address shown below.
- If returned from outside of the European Union, value the parcel at 20EUR/USD.
- Clearly mark the parcel as “Warranty Return”
- Ship only the items that have been authorized to be returned.
Tel: +31 416 660464