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Returns

Products purchased directly from Double-Alpha Academy (Netherlands) and which are still under warranty may be returned for replacement or refund when the following conditions are met:

  1. The product is completely new and in unused condition. Or,
  2. The product is defective or dysfunctional, and the damage is covered by our warranty.
  3. Contact DAA by email at: daa@doublealpha.biz
  4. Do not send anything back until you allow Double-Alpha to respond, and confirm your request for returning the item!
  5. You will receive an RMA form. Fill it out, print it, and include it with the item(s) sent back.
  6. Return the authorized item(s) as per shipping instructions detailed below.

 

Shipping instructions

·         Ship to the address shown below.

·         If returned from outside of the European Union, value the parcel at 20EUR/USD.

·         Clearly mark the parcel as “Warranty Return”

·         Ship only the items that have been authorized to be returned.

 

Ship to:

Double-Alpha Academy

Elzenweg 33b

Waalwijk, 5144MB

Netherlands

Tel: +31 416 660464

Email: daa@doublealpha.biz

 

Products purchased directly from Alpha Dynamics USA and which are still under warranty may be returned for replacement or refund when the following conditions are met:

  1. ** 30 DAY MONEY BACK GUARANTEE ** 

    We want you to be completely satisfied with your purchase. If you are not pleased, we’ll be happy to give you a product (only) refund, credit, or exchange. Simply return the product to us with your receipt of purchase and in like-new condition within 30 days from receipt. We ask that you return the product with original packaging and materials.

    ** LIMITED WARRANTY ** 

    Our warranties vary in length from product to product, but all carry the same coverage. If the product breaks due to defective parts or workmanship, we will replace it for you within the warranty period. This warranty does not cover any failures attributable to abuse, mishandling, failure to follow operating instructions, alterations, or accident. If you accidentally break it, we will repair it at cost for you. All claims should be accompanied by the original sales receipt or written proof of purchase, and be returned in a properly packaged manner with shipping charges prepaid. We are proud of our products and we want you to be too. 

    Returns or warranty service should be directed through your purchase location (for refund) or directly to Alpha Dynamics USA.  If you should encounter any problems or wish to correspond on any matter, please write, email, or fax us directly.  Returns should be directed to the following:

    Alpha Dynamics USA

    P.O. Box 486,

    Orefield, PA 18069-0486

    Phone: (888) 628-3233   

                (610) 366-9752

    Fax: (610) 366-9680 

     

    If using UPS, Fed Ex., or DHL, ship to:

     

    Alpha Dynamics USA

    2908 Betz Court

    Orefield, PA 18069

    Phone: (888) 628-3233

     

    CED Warranty – Repair Return Instructions

     

    Call Alpha Dynamics USA (610-366-9752) for an RMA number and then return the damaged or defective product only (remove accessories, chargers, adapters, or other accessories) along with a copy of all email communication and your full name, address, and contact number and send it to us at:

     

    Alpha Dynamics USA

    2908 Betz Court

    Orefield, PA 18069

    Phone: (888) 628-3233   

                (610) 366-9752

     

    Fax: (610) 366-9680 

 

 

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